Avoid ‘Sticker Shock’. YOU SHOULD ALWAYS KNOW HOW MUCH A JOB WILL COST IN ADVANCE.

You should NEVER have to pay the price for slow and inefficient service. But that’s exactly what tends to happen when you pay service technicians by the hour instead of by the job. Because we charge by the job, you never pay for slow or lazy technicians or for run-around time for parts and other materials. And because it’s in our best interests to work as efficiently as possible, we stock our trucks with the proper tools and parts, and train our technicians to do the job efficiently and correctly the first time around.

For a small trip charge, we will dispatch a service technician who will then give you a price to diagnose the problem needing service and conclude what repairs are necessary and how much the repairs will cost. With your authorization, the trip Charge is waived and our technician will perform the necessary repairs on the shop, whenever possible. If you choose not to have the service performed, your only investment will be the initial trip charge. The standard trip charge for Ann Arbor, Ypsilanti, and Saline is $60. Outlying communities may be slightly higher. Please contact a Customer Service Representative for your particular community.

This pricing system gives you the benefit of having a proficient technician who will do the job right the first time. This pricing system is in contrast to time and material pricing systems where you suffer and the company is rewarded for having inexperienced or slow technicians. By removing the clock emphasis, our technicians don’t feel pressured to hurry, which might cause a mistake, but can take the time necessary to make sure the job is done right the first time.